Jay Templeton from Mabode, which installed the entire digital home system for Microsoft, says they were looking for a PABX system that would provide lower cost local and national calling and a system with the flexibility to support multiple tenants and something that could easily integrate with the latest Microsoft products. "We asked around and someone from Microsoft put me on to Vadacom," says Templeton. They secured a demonstration and showed it to the home owner. "He [Stevens] was impressed enough to let us proceed with a VadaXchange Lite PABX coupled with a Linksys 24 port POE switch and 20+ Linksys SPA handsets including the new SPA962."
Each tenant in the digital home/office has their own DDIs, IVRs and voicemail systems, as if they each had their own PABX, says Templeton. "Everyone has a VoIP DDI and the easy web tools on offer mean we can change configuration very quickly to expand the system or move users, extensions and groups around."
Templeton says the VadaXchange product was a crucial piece of technology in the digital home and the service from Vadacom staff was excellent. "The home and business owner is very pleased with the phone system and commented that the call quality, reliability and the ease of use rate is of a very high standard," says Templeton.
The VoIP trunking involved with VadaXchange means that it is the only phone system on the market that supports small to medium businesses, says Vadacom CEO Igor Portugal. "What this means for Guinness Gallagher is that the business can have a local phone number in Auckland and Wellington and connect to the numbers via the Internet. "This saves both them and their clients' communications costs." Portugal also points out that VadaXchange enables its operators to have as many telephone extensions as they like, unlike other systems, with which you have to buy users' licenses or expensive hardware modules. "Many of our clients simply create extensions on their phone systems for their business clients and suppliers overseas, and email them the soft-phone software ... this way the remote party can call them for free and vice versa."
Portugal says because it is an Internet-based system security is an issue. "Our technical staff monitor the system and promptly deploy security patches as and when required." Portugal was "very excited" by Microsoft's selection of their product. "It shows our potential clients that our systems will fit any technology choice that they will ultimately make."
